This is a sample page.

Tn Return & Refund Policy

At Tn, we are committed to your satisfaction. If you’re not fully happy with your purchase, our return and refund policy is here to help make things right.

1. Return Conditions

You may be eligible to return a product if:

  • The item is unused, unopened, and in its original packaging
  • You contact us within 7 days of receiving your order
  • You provide proof of purchase (order number or receipt)

Note: Used vape products, opened pods, and e-liquids are non-returnable due to health and safety reasons.

2. Items Not Eligible for Return

We do not accept returns for:

  • Used or opened vape devices
  • Opened e-liquid bottles
  • Clearance or promotional items
  • Customized or special-order products

3. Refund Process

Once your return is received and inspected, we will:

  • Notify you of the approval or rejection
  • Process approved refunds within 5–10 business days
  • Refund to the original payment method
  • Shipping costs are non-refundable

4. Damaged or Faulty Products

If your item arrived damaged or defective:

  • Email us at [email protected] within 48 hours of delivery
  • Include photos of the item and packaging
  • We’ll issue a replacement or a full refund, case-by-case

5. Return Process Flow

Here’s how to return an item:

🔁 Tn Return Process Flowchart

6. Still Have Questions?

Reach out to our customer service team at [email protected] — we’re always happy to help!nted:

Refunds

Once we have received and inspected your return, we will send you an email to let you know that your return has been received. We will also let you know if your refund has been approved.

If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received your refund yet, please check your bank account again first.

Then contact your credit card company; it may take some time for your refund to be credited to your account.

Next, contact your bank. It usually takes some time for the refund to be processed.

If you’ve done all of the above and still haven’t received your refund, please contact us at {email address}.

Sale items

Refunds are available for regular priced items only. Sale items are not refundable.

We only replace defective or damaged merchandise. If you require an exchange for the same item, please email {email address} and ship your item to: {physical address}.

To return your product, you should mail it to: {physical address}.

You will be responsible for the cost of return shipping. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

For questions regarding refunds and returns, please contact us at {email}.