politique de confidentialité

Privacy Policy | TnVape

politique de confidentialité

This Privacy Policy outlines how TnVape (“we,” “our,” “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website, www.tnvape.com (the “Site”).

Contact Information

If you have any questions, need more information about our privacy practices, or wish to file a complaint, please contact us via email at [email protected].

Collection of Personal Information

Device Information

  • Purpose of collection: To ensure the Site loads correctly for you and to perform analytics on Site usage to optimize our services.
  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Personal Information collected: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Order Information

  • Purpose of collection: To provide products or services to you, process your payment, arrange shipping, provide invoices or confirmations, and communicate with you, as well as for fraud screening and marketing (based on preferences).
  • Source of collection: Collected from you.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you. We may also share your information to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your personal information for targeted advertising and marketing communications. For example:

Using Personal Information

We use your personal information to provide our services, including selling products, processing payments, shipping orders, and sending updates about our products and offers.

Legal Basis (GDPR)

If you are a resident of the EEA, we process your personal information under the following lawful bases:

  • Your consent
  • Performance of the contract
  • Compliance with legal obligations
  • Protection of your vital interests
  • Public interest tasks
  • Our legitimate interests that do not override your rights

Retention

We retain your personal information for our records unless and until you ask us to delete it.

Automatic Decision-Making

We do not use automated decision-making that has a legal or significant effect on you.

Your Rights

GDPR (EEA Residents)

You have the right to access, correct, update, delete, or port your personal information. Contact us to exercise these rights.

CCPA (California Residents)

You have the ‘Right to Know’, delete, and port your information. You may also appoint an agent to act on your behalf. Contact us to exercise these rights.

Cookies

We use cookies to enhance your experience. Types include functional, performance, advertising, and social media cookies. Session cookies expire when you stop browsing; persistent cookies last up to two years.

Manage cookies via your browser settings. Learn more at All About Cookies.

Do Not Track

We do not respond to “Do Not Track” browser signals due to a lack of consistent industry standards.

Changes

We may update this Privacy Policy to reflect changes in our practices or for legal reasons.

Complaints

If you’re not satisfied with our response to a privacy complaint, you may lodge a complaint with your local data protection authority.