FAQ

Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

UAE (Dubai only)
South Africa
Vietnam
West Malaysia（expcet Kalimantan Island）

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Your customs may require you to provide business license too. (if any)

Yes, we offer free shipping on orders over a certain amount. Please check our website for the latest details on our free shipping thresholds.

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. The total shipping cost will be displayed at checkout before you complete your purchase.

If your package is lost or delayed, please contact our customer service team at [email protected]. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to track your shipment on 17track.net. Please note that it may take 1-2 days after shipping for tracking updates to appear.

Depending on your country’s regulations, you may be required to pay customs duties or import taxes. These fees are not included in our shipping costs and are the responsibility of the customer. Please check with your local customs office for more information.

The estimated shipping time is approximately 7-15 business days. Please note that this is an estimate and actual delivery times may vary depending on factors such as your location and any potential delays with the shipping carrier.

If you have any further questions, please contact us at [email protected].

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Please check our website for the full list of accepted payment methods.

If your payment was declined, it could be due to insufficient funds, incorrect payment details, or your bank flagging the transaction as suspicious. Please double-check your information and contact your bank or payment provider for more details.

An invoice will be sent to your email address once your order is confirmed. If you need another copy, please contact our customer service team at [email protected].

Currently, we do not offer a cash-on-delivery payment option. All orders must be paid for using one of our accepted online payment methods.

Yes, you can enter a discount code or gift card during the checkout process. There will be a designated field where you can apply your code before completing your purchase.

Absolutely. We use industry-standard encryption technologies to ensure that your payment information is secure and protected during the transaction process.

After you complete your payment, an order confirmation email will be sent to you with all the details of your purchase. If you do not receive this email, please check your spam folder or contact us at [email protected].

To request a refund, please contact our customer service team at [email protected] with your order details and reason for the refund. We will review your request and process it according to our refund policy.

You can view your order history by logging into your account on our website. Go to the “My Orders” section to see details of your past purchases and their statuses.

If you have any further questions, please contact us at [email protected].

If you need to change items in your order, please contact us immediately at [email protected]. We can assist with modifications as long as the order has not yet been shipped. Once shipped, changes cannot be made, and you will need to follow the return process.

To return a product, email us at [email protected] to initiate the return. Ensure that the item is in its original condition, unused, with tags, and in its original packaging. We will provide you with a return shipping label and instructions on how to send the item back to us. Returns without prior authorization will not be accepted.

If you have any further questions, please contact us at [email protected].

We use advanced security measures, including SSL encryption, to protect our website and ensure that your data is safe during transmission. Regular security audits and updates are conducted to maintain high levels of security.

Your personal information is stored securely using industry-standard encryption methods. Access to your data is restricted to authorized personnel only, ensuring that your information is kept confidential and secure.

Yes, it is safe. We use secure payment gateways and encryption technologies to protect your payment information during transactions, ensuring that your financial details are secure.

To create a strong password, use a combination of upper and lower case letters, numbers, and special characters. Avoid using easily guessable information such as birthdays or common words. A strong password should be at least 12 characters long.

Check for the padlock symbol in the address bar and ensure the URL begins with “https://”. These indicators confirm that the website is secure and authentic. Additionally, look for trust badges and reviews from other customers.

If you notice any suspicious activity or unauthorized transactions, contact us immediately at [email protected]. Provide as much detail as possible so we can investigate and take appropriate action.

We implement anti-phishing measures such as email authentication and educating our customers about recognizing phishing attempts. Always verify emails from us and avoid clicking on suspicious links. If you receive a suspicious email, report it to us at [email protected].

If you have any further questions, please contact us at [email protected].